SimpleSwap io FAQ

Yes. Funds leave a wallet you own and arrive at a wallet you own. SimpleSwap io does not hold a long-term balance of user funds between swaps.

The available record supports it: SimpleSwap has operated since 2018, publishes its legal policies, and its routing is integrated into 6,000+ partner wallets that each ran their own due diligence before building on it. That's a track record, not a guarantee — pair it with the verification steps on the Account & KYC page.

No credible evidence supports that. SimpleSwap Ltd has run the product since 2018 and has stayed online through every market cycle since, processing 20M+ swaps for 10M+ users with 99.9% uptime. Its routing engine sits inside 6,000+ partner products, including NYSE-listed Exodus, each of which conducted its own due diligence before integrating an outside service into its wallet.

Yes, in the sense that matters most: SimpleSwap io is self-custodial, so it doesn't hold a long-term balance of user funds, which removes exchange custody risk. Wallet address accuracy, network selection and key security stay the user's own responsibility — see the Account & KYC page for the practical limits worth knowing.

Fixed and floating. A fixed rate locks the price for 20 minutes; a floating rate tracks the live market and is set at the moment of execution. Full comparison on the rates & routing page.

There is no separate itemized trading fee. Costs, including liquidity spread, SimpleSwap io's service margin and routing costs, are bundled into the exchange rate shown before you confirm, plus the underlying blockchain's own network fee.

Over 6,000 partner products, including Exodus, Tangem, Ellipal, Cake Wallet and Tonkeeper, each of which built SimpleSwap io's routing into their own wallet.

2,800+ cryptocurrencies with 3.2M+ trading pairs, routed across 20+ CEX and DEX liquidity providers.

It depends on the network involved. Exchange time typically runs from a few minutes up to about an hour, and most swaps complete in just a few minutes; congestion on slower networks can push it longer.

No, not for most crypto-to-crypto swaps. Choose a pair, enter the receiving wallet address, and send the deposit. Creating an optional account unlocks the Loyalty Program, swap history and price alerts.

Yes, on iOS and Android. Both apps were redesigned in 2026 with a faster swap flow and support for price alerts on specific assets.

Address Check is a Customer Account tool that screens a wallet address for association with sanctioned entities and other risk categories. Enter the address and its network to receive a risk level and the connections identified. Screening is performed by third-party services and may not identify all potential issues. The number of checks available per month depends on your Loyalty Program level.

There's no fixed universal minimum. The deposit needs to cover the blockchain network fee for that specific transaction; sending less than the network fee means the exchange can't be completed.

Every swap has a unique order ID with real-time status tracking. Most cases resolve automatically. For anything that needs a person, live chat support is available 24/7 with an average response time of around 4 minutes, and Gold and Platinum Loyalty members get a dedicated personal manager.

Yes. The aggregated liquidity model is designed to handle larger volumes with reduced price impact. Higher Loyalty Program tiers add better rates and direct support access.